State Farm® Insurance Agent Scott Case

"Scott is a dedicated and knowledgeable agent at his State Farm business. He not only is an expert at what he does, he is a great advocate for the community in which he has this business. He continues to support our village initiatives and play a key role in the River Grove community. I would highly recommend him and his business."

"I always receive great customer service!"

"Customer Service oriented and efficient. Makes for a great experience"

"Thanks to Scott and his team I have saved my father and I on our insurance. Could not have done that without them and their team. Thank you for your hard work and dedication in making your customers happy."

"Scott and his team are excellent! Very efficient and professional. Highly recommend!"

"Great to work with! Has an awesome team and quick response!"

"Scott Case is an amazing agent! And his crew as well. Always there when needed. I appreciate you you all very much. Thank you for your help and concerns."

"I want to thank Dalia for always reassuring me and assisting me with anything for the past 2 years. The app gets confusing for me at times, so I appreciate that she makes herself available to assist me. Being in the military does make things a little difficult with the moving around, yet, I can confidently say that State Farm has covered me with ease!"

"Agent Matt Maday is absolutely one of the best if not the best of the best. Any questions or concerns any time he is always more than willing to go above and beyond to help you the best way he can rather it's in person of over the phone. He makes you feel very secure and he will take care of you the best way possible."

"Always response quickly and ensures your needs are meet. Happy new year to all the staff and for your awesome service."

"great people to work with , they treat you like family"

"Dalia is amazing. I don't think anyone has every really care about us as much as her. I think she deserves recognition as she is the best. Thank you Dalia"

"Scott and his entire staff are excellent! Their turn around to respond to inquiries is fantastic!"

"TOP NOTCH CUSTOMER SERVICE"

"I had a great experience. Very friendly and knowledgeable."

"Scott is phenomenol to work with. He is patient, transparent, and if he doesn't know something he will find out and get back to you. Hands down, Scott and his team are in your corner."

"Excelente servicio"

"If you're considering State Farm for your insurance, I would strongly advise you to avoid Scott Case as your agent. In fact, I would recommend exploring other insurance companies altogether, though the decision is ultimately yours. Let me explain why. I was involved in a minor fender bender where only my car was damaged, and it was so minor that I initially planned to pay for the repairs out of pocket. However, my friends and family encouraged me to use my insurance, explaining that this is what accident forgiveness is for, especially since I hadn’t had an accident in over 25 years. I decided to call and ask about it. I spoke with a representative at Scott Case's office, and she assured me that I had accident forgiveness. Based on this information, I decided to move forward with filing a claim. A few days later, I received a call from State Farm’s claims department, informing me that my rates would likely increase due to the claim. When I explained what I was told at Scott Case’s office, the representative informed me that State Farm does not offer accident forgiveness. I called Scott Case directly to discuss the situation and express my frustration. He asked why I would listen to my family...It seemed like he was going to say more but stopped short. He apologized for the confusion and explained that the representative at his office was new and still learning. He then clarified that, to his knowledge, State Farm has never had accident forgiveness. He further explained that no reputable insurance company would offer such a policy because it could lead to bankruptcy. He backpedaled slightly, stating that he wasn’t sure about the policies of other insurers, but such a policy wouldn’t be in anyone’s best interest. A few days later, I called again to ask how much my premium would increase for the next six months. I was told it wouldn’t be much. When the bill arrived, the increase was modest, and despite my frustration, I accepted it and moved on. However, when I received the following six-month bill, my premium had increased by about $500. I called Scott Case's office to inquire and was told that I was now considered a high-risk driver and that they couldn’t bring my rates back to what they were before. At this point, I switched to a well-known, reputable insurance company that not only offers accident forgiveness but also has rates much closer to what I was originally paying. Not only was I misinformed, but I got the impression that State Farm, particularly Scott Case’s agency, doesn’t prioritize its customers. If you still choose to go with State Farm, that’s your decision. However, I would strongly recommend steering clear of Scott Case’s State Farm agency."

"Scott and his team are great. Very responsive and get it done period!"

"Amazing experience with Scott Case statefarm quotes and ordering, all employees are professional and prompt in responses..Thank you !!!"

"Scott Case and his crew are always amazing!!!"

"Scott’s office has worked with me & been super helpful!"

"Good thanks"

"Dalia Friendly and knowledgeable professionals, competitive policy prices, very good customer service 👍"

"Muy bueno"